Frequently Asked Questions

What are your hours of operation?

Monday-Friday with some evening appointment availability. Please note that all counseling sessions are by appointment only.

What are your fees?

2023 Fee Schedule ranges from $85.00 - 150.00 for the Intake session and all subsequent counseling sessions. Ashley Miller $150 Intake subsequent session $140, Megan Seigenfuse, Bobbie Renzi, Jamie Shipon Intake $140 subsequent sessions $130. Alexa Grey, Kait Rainer $95 Intake subsequent session $85,

How long is a session?

The initial intake appointment is 50-60 minutes in order to complete an evaluation and complete paperwork. Subsequent sessions are 45-50 minutes long.

How soon can you see me?

Depending on your availability, we try our best to work you in to our schedule within 2 weeks, if not sooner.

How do I make an appointment?

Please give us a call or send us a message on our contact form (see below). If you prefer you may leave us a message on our secure voicemail, and we will get back to you as soon as we are able. We do our best to return inquiries within 2 business days. If you are experiencing a mental health emergency, please dial 911.

Do you take my Insurance?

Willow Spring Counseling Center currently accepts Highmark Blue Cross Blue Shield Insurance, Anthm Blue Cross, and additional Highmark Insurance carve outs. We are fee for service and an out of network for all other insurance providers.

If you have mental health insurance benefits you may be eligible to submit a claim for reimbursement of out-of-network services. Payment in full is due at time of service and upon your request we will provide you with a statement, referred to as a superbill, for you to submit for reimbursement to your insurance provider. Please contact your insurance company to ask questions about out of network coverage for your specific insurance plan.

Helpful questions for out-of-network insurance:

  • Do I have out-of-network mental health benefits?

  • Are services rendered by a licensed professional counselor covered?
  • Is any pre-approval required before obtaining out-of-network mental health services in order to be reimbursed?

  • If I have out-of-network benefits, will I be reimbursed the full amount I paid or a portion?

  • Do I have a deductible and if so, what is it?